Our Policies

As a basic rule, you can return the product you bought within 7 working days from the date of delivery with your invoice and a note including the reason for the return.

Open and check the packages that you see as damaged during the shipment in front of the cargo officer from whom you received them, and you accept that the cargo company has fully fulfilled its duty after the product is received. 

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​* MUST SEND YOUR RETURN PRODUCTS WITH A NOTE NOTIFYING THE REASON FOR THE RETURN AND YOUR INVOICE.

* If the invoice of the product you want to return is corporate, you must send it together with the return invoice issued by the institution when returning it. The return invoice should be issued without including the cargo share (in the form of product unit price + VAT). Order returns whose invoices are issued on behalf of institutions cannot be completed unless a RETURN INVOICE is issued.

General return conditions are as follows;

- Returns must be made with the original box or packaging.

- The return of products whose original box/packaging is damaged (for example: products with a shipping label attached on the original box and banded with a cargo parcel tape are not accepted) that have lost their resaleability feature and that cannot be purchased by another customer are not accepted.

- You must send a petition including the original invoice (all copies you have) and the reason for the return, along with the product you want to return. 
- For products that may have incompatibility problems in product selection, you should definitely order by receiving technical support for compatibility. When the original packaging of this type of product is opened, it is not possible to return it.

Products that cannot be returned (except in cases where they are defective) are definitely not refundable after they have been opened and used  .

Returns Processes

- The incoming product is first examined by the Returns Department. 
-If the above conditions are met, the return process is started. 
- When the return is approved, the product price is sent to your e-mail address in our system as an e-receipt. If you request a refund, the system will automatically reflect the refund price on the day you reject your receipt, to your credit card if your order was made with a credit card, and to your bank account, which you will fill in the information if it was created by wire transfer.
- All costs of the return process belong to the consumer.
- Refunds are made after the order, which has been registered for return, reaches the Golden Rose Store, together with the invoice and gifts, if any.